We aim to prepare and ship most orders within two (2) business days from the time you place them. Once your order has been boxed and a tracking label has been created, we will send you an email confirmation with the relevant information. For our domestic U.S. customers, you can typically expect to receive your purchases within 1-3 business days after dispatch. International customers can usually expect to receive their purchases within 7-10 business days after dispatch.
At The Laboratory, we offer 100% authentic products and do not deal with any fakes or counterfeits. We take great pride in ensuring the authenticity of every item we sell, as our in-house authentication team thoroughly inspect all products before they are made available for purchase. Therefore, we guarantee the authenticity of every product we sell.
All sales are final, and we do not accept returns or exchanges. Please ensure that you carefully review your order before making a purchase, as we are unable to make any exceptions to our policy. In the unlikely event that your item arrives damaged or defective, please contact our customer service team within 3 days of receiving your order to discuss a possible resolution. We appreciate your understanding of our return policy and thank you for your business.